Salesforce AI is handling customer inquiries with 93% accuracy, Marc Benioff says
Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.
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Salesforce says half of its work is being done by AI now. What happens to half of Salesforce's workers?
Salesforce CEO Marc Benioff says up to 50% of the work in key departments is being done by AI. So what's that mean for up to 50% of human employees?
AI coding tools upend the 'buy versus build' software equation and threaten the SaaS business model
AI coding tools like Bolt and Replit are disrupting the SaaS business model by lowering barriers to building custom software.
Salesforce president and CMO Ariel Kelman talks AI agents for marketing
Ariel Kelman, the president and CMO at Salesforce, discusses AI agents and how they can support marketing and sales teams.
A Salesforce exec tells BI there's an even more important skill for employees than coding
Empathy, not coding, is the AI era's must-have skill, said Salesforce's chief futures officer Peter Schwartz in an interview with BI.
Thinking of becoming a manager? Consider this first, Salesforce exec says.
Salesforce exec Patrick Stokes told BI that a desire to move up the ranks isn't enough of a reason to go into management.
Amazon and Nvidia are going all in on healthcare AI. Here's why.
Artificial intelligence is gaining ground in healthcare, and tech's biggest players are racing to stake their claims.
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How Marc Benioff's 'side hustle' scored a $600 million windfall from the Google-Wiz deal
The Salesforce CEO invests in startups through Time Ventures and Salesforce Ventures. One of its biggest wins is cybersecurity company Wiz.
I interviewed at multiple Big Tech companies and landed at Salesforce after a Meta layoff. These 6 things helped me stand out during my job search.
After a Meta layoff in 2023, Selma Mouloudj interviewed at Google, LinkedIn, TikTok, and Pinterest before landing her current job at Salesforce.
Salesforce sellers are using AI to improve their face-to-face client meetings and calls
Sales professionals are using generative and autonomous AI to prepare for in-person meetings and calls.
How Salesforce is using AI career coaches to hire employees internally
Salesforce launched internal AI career services to help employees skill up and transition to new roles as AI reshapes the workforce.
AI now writes a big chunk of code at Microsoft and Google — and it could be coming for even more at Meta
Microsoft and Google, say AI is writing more of their code — and Mark Zuckerberg predicts AI could handle half of Meta's dev work within a year.
These are the hardest companies to interview for, according to Glassdoor
Tech giants are the hardest companies to interview for, but tough questions show up across industries, according to employees on Glassdoor.
AI is changing how software companies charge customers. Welcome to the pay-as-you-go future.
AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of costly inference models.
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More than 100 public software companies are getting 'squeezed' by AI, a new study finds
AI is transforming SaaS, leaving companies caught between nimble startups and tech giants investing billions, AlixPartners says.
2 skills that show management potential, according to a Salesforce talent exec
Salesforce talent executive Lori Castillo Martinez told Business Insider that collaboration and task management are two key skills for management.
Marc Benioff, Ray Dalio, and the cofounder of Alibaba talk US and China AI
"China is behind, but not by a lot, in the best chips," said Ray Dalio at a Wednesday conference in Singapore.
From Amazon to Pinterest: The 40 tech companies that file the most H-1B immigrant work visas
President Trump's immigration crackdown is raising questions about visa programs for skilled workers. See which tech companies file the most H-1Bs.
Salesforce cuts diversity hiring goals, joining Meta and Google in scaling back DEI initiatives
Salesforce cuts explicit diversity hiring goals following Trump's executive orders, joining Amazon, Meta, and Google in scaling back DEI initiatives.
Marc Benioff throws shade at Microsoft and Big Tech's massive AI spending
Salesforce CEO Marc Benioff called out Microsoft and other tech giants for spending hundreds of billions on AI without delivering results.